I LOVE this tool. But sometimes when I publish, the button I added is greyed out. I publish a second time (no change), it starts working.
(possible) defect report.
Thanks for your suggestion – unfortunately this is an issue with the Dynamics CRM caching of Ribbon Commands. The button appears greyed out because when the button is published, the command cache isn’t always cleared and so it doesn’t have a command to link to.
I find the easiest is to simply publish again when ever this happens. In CRM2013 the issue doesn’t appear to happen as often.
Hope this helps,